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How Can We Help?

Our support team is here to assist you with any questions about your account, billing, technical issues, or study materials.

Email Support

For all inquiries — account help, billing questions, technical issues, or general feedback — send us an email and we'll get back to you as soon as possible. You may also find your answer in our comprehensive FAQ.

support@keslaly.com
Typical response time: 24–48 hours

Frequently Asked Questions

Click the "Get Started" or "Sign In" button on any page. You can create an account using your email address or sign in with Google. If you've forgotten your password, use the password reset option on the sign-in form.

After purchasing, sign in to your account and navigate to "My Tests" in your dashboard. All your active subscriptions and purchased test banks will be listed there. If a test is not showing, please email us with your order details.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor. Your card details are never stored on our servers.

We offer free sample questions so you can evaluate our content before purchasing. Once a purchase is made, refunds are generally not available. However, if you experience a technical issue preventing access, please contact us and we'll work to resolve it. See our full Refund Policy for details.

Try refreshing the page, clearing your browser cache, or switching to a different browser. If the issue persists, email us at support@keslaly.com with a description of the problem and a screenshot if possible. Include the test name and your account email so we can investigate quickly.

Subscription duration depends on the plan you choose — we offer 15-day, 30-day, and 60-day access options for most tests. Your access begins immediately upon purchase and expires at the end of your selected period. You can view your remaining time in your account dashboard.

Yes! Keslaly is fully optimized for mobile phones, tablets, and desktop computers. You can study on any device with a modern web browser — no app download required.

Browse All 80+ FAQs →

Before You Contact Us

  • Check the FAQ above — your question may already be answered
  • If you haven't received a confirmation email, check your spam or junk folder
  • For billing inquiries, have your order confirmation or receipt ready
  • For technical issues, include a screenshot and the browser/device you're using
  • Include your account email address so we can locate your account quickly

Still Need Help?

Our team is ready to assist you. Send us an email and we'll respond within 24–48 hours.

Email Support

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